Welcome to Florist Harrow. These Terms & Conditions apply to all customers ordering flowers and related products via our online shop for delivery across Harrow and the surrounding areas. We kindly ask that you read these Terms & Conditions carefully before placing your order, as they form a legally binding agreement between you and Florist Harrow. By placing an order on our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our online services.
These Terms & Conditions apply to all orders placed for online flower delivery in Harrow and the surrounding areas served by Florist Harrow. These Terms supersede any previous agreements or communications. It is your responsibility to review these Terms prior to each order, as we reserve the right to amend them at any time. Any changes will be effective immediately upon posting to our website.
Our website enables you to browse, select, and order floral arrangements and gifts for delivery in Harrow. To order, simply select your chosen products and proceed to checkout. You will be asked to enter details including the recipient’s name, delivery address, and preferred delivery date.
After placing an order, you will receive an order acknowledgement email summarising your order details. Please note that this acknowledgement does not constitute acceptance of your order, but a confirmation that your request has been received. A contract between you and Florist Harrow is formed when we process your payment and confirm your order dispatch. We reserve the right to refuse or cancel an order for reasons including, but not limited to, product unavailability, errors in the product or pricing information, or suspected fraudulent activity.
All flowers and products are subject to seasonal and local availability. While we strive to deliver exactly as shown on our website, there may be occasions where substitutions of certain flowers or containers are necessary to fulfil your order. Any such substitutions will be of equal or higher value and similar style, maintaining the overall appearance of the product ordered. If a significant substitution is required, we will attempt to contact you before dispatch.
All prices displayed on our website for flower delivery in Harrow are in Pounds Sterling (GBP) and include VAT unless otherwise stated. Prices are subject to change without notice. The price displayed at checkout, including any delivery charges, is the final payable amount.
Payment must be made in full at the time of ordering using the payment methods available on our website, which may include major credit and debit cards and online payment systems. We use secure payment gateways to protect your financial information. Your card or account will be charged upon placement of the order. Orders will not be processed or dispatched until payment is received.
Florist Harrow provides delivery services throughout Harrow and surrounding areas. You are responsible for providing accurate recipient and delivery information. Deliveries are typically made during standard operating hours but may vary depending on the location and schedule. Whilst we make every effort to deliver on your requested date, delivery times are not guaranteed, particularly during peak periods or in cases of circumstances beyond our control (such as severe weather, traffic, or supply issues).
If there is no one available to receive the delivery, we may leave the order in a safe place or with a neighbour, as long as this is deemed appropriate by our delivery staff. If neither is possible, a delivery card may be left with instructions for the recipient to arrange an alternative delivery or collection.
Should a delivery be refused or incorrect details supplied, we will not be held liable for failed or late deliveries. Additional charges may apply for re-delivery.
If you wish to cancel or amend an order for flower delivery in Harrow, please contact us as soon as possible. Cancellations or changes can only be accepted if the order has not yet been prepared or dispatched. Same-day and next-day orders may not be eligible for cancellation or amendments. For orders cancelled prior to preparation, a full refund will be issued to your original payment method.
Florist Harrow reserves the right to cancel an order at its discretion. In such instances, you will be contacted promptly and a full refund will be provided.
Due to the perishable nature of flowers, returns are usually not accepted unless your order arrives damaged or incorrect. If you are dissatisfied for any reason, please contact us within 24 hours of delivery with a clear description and, if applicable, photographs of the issue. Where claims are valid, we will offer a replacement or a refund at our discretion. Refunds will be made to your original payment method within a reasonable timeframe.
Florist Harrow endeavours to provide flowers and gifts of high quality delivered in excellent condition. Our liability is limited to the value of the product ordered. We cannot accept responsibility for indirect, incidental, consequential, or special damages arising from late, failed, or non-delivery for reasons beyond our control. This includes, but is not limited to, incorrect address details provided by the customer, recipient’s unavailability, or events classed as force majeure.
Nothing in these Terms & Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.
Your personal data is handled in accordance with current UK data protection legislation. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.
All content on the Florist Harrow website, including images, text, graphics, and logo, are the property of Florist Harrow or its licensors and are protected by copyright and intellectual property laws. You may not use, redistribute, or reproduce any part of our website for commercial purposes without express permission.
From time to time, Florist Harrow may offer promotional discounts or special offers for online flower delivery in Harrow. These are subject to separate terms and conditions, may not be combined with other offers, and may be withdrawn at any time without notice.
It is your responsibility to ensure that the delivery details provided are accurate and complete. Florist Harrow cannot be held responsible for delayed, failed, or incorrect deliveries arising from incomplete or erroneous information.
If you have any concerns or are dissatisfied with any product or service you receive, please contact us promptly so we may address the issue. We aim to resolve complaints efficiently and amicably. If you remain unhappy, you may refer the complaint to an independent alternative dispute resolution provider.
These Terms & Conditions and any non-contractual obligations arising in connection with them are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in force. Failure by Florist Harrow to enforce any right or provision under these Terms will not constitute a waiver of such rights or provisions.
For any queries regarding these Terms & Conditions, orders, or flower delivery in Harrow, please use the contact form provided on our website. We endeavour to respond to all enquiries promptly during normal business hours.
These Terms & Conditions apply to all customers of Florist Harrow across Harrow and the surrounding areas eligible for online flower delivery. We are committed to providing excellent service to all local customers and these terms have been established to ensure clarity for every online order.
Thank you for choosing Florist Harrow for your flower delivery needs in Harrow and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 23 Springfield Rd, Harrow, HA1 1QF.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Harrow, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Harrow.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
