Returns, Refunds, and Complaints Policy

Our Fresh Flowers Guarantee in Harrow

At Florist Harrow, we take immense pride in serving the local community with beautiful, fresh flowers delivered promptly to homes and businesses throughout Harrow. We stand by the quality of our arrangements and guarantee that your flowers will arrive in the freshest possible condition. Our experienced florists use only the highest-quality blooms, sourced daily to ensure longevity and customer satisfaction.

Damaged-on-Arrival Policy

Every order is carefully crafted and inspected before dispatch. However, if your flowers arrive damaged or in an unsatisfactory condition, we sincerely apologise. We ask that you notify us as soon as you receive your delivery. To help us put things right, please contact us within 24 hours of receiving your flowers. Where possible, include a photograph of the items as you received them. This helps us address the issue swiftly and improve our service for all customers.

Freshness Window

Your satisfaction is our priority, and it's important to us that your fresh flowers brighten your space for as long as possible. We guarantee a minimum freshness window of 5 days from the date of delivery when cared for according to our flower care instructions. Should your flowers wilt or decline before this period, please let us know within the freshness window so we can assess the issue and take the necessary steps to resolve it.

Refund and Replacement Options

We are committed to making things right if you are less than satisfied with your floral arrangement. Depending on the circumstances, we offer the following options:

• Replacement: If the flowers are damaged or do not meet our freshness guarantee, we will send a replacement bouquet at the earliest possible opportunity, at no extra cost to you.
• Refund: In cases where a replacement is not suitable or possible, we can arrange a full or partial refund to your original payment method. The amount refunded may depend on the nature of the issue and the items affected.

Your satisfaction matters to us. Please report any concerns within the freshness guarantee window, so we can resolve the matter promptly.

Complaints Process

We always strive to deliver exceptional service to our Harrow customers. If you are unhappy at any stage with your flowers or experience with Florist Harrow, we want to know about it. Our complaints process is as follows:

1. Contact Us: Please get in touch with our customer service team with your order details and a description of your concern. Photographic evidence is helpful where relevant.
2. Assessment: Our team will review your complaint within 2 working days and contact you to discuss an appropriate solution.
3. Resolution: We will offer a suitable remedy, which may involve a replacement bouquet, a refund, or another solution that best fits the situation.

Your feedback is crucial for the improvement of our standards and for ensuring the happiness of every recipient.

Why Choose Florist Harrow?

Florist Harrow is a trusted, local florist serving households and businesses throughout the area. By choosing us, you’re supporting a Harrow-based flower shop that values reliability, freshness, and friendly service. We know the importance of delivering quality and stand behind every bouquet sent out. Should you ever have concerns, rest assured that our responsive and caring team is here to help.