Florist Harrow Privacy Policy

Name: LIMONCELLO
Brand: Florist Harrow
Price: 65.00 GBP
Availability: InStock

Introduction

Florist Harrow is committed to protecting the personal data and privacy of all customers placing orders from Harrow and the surrounding districts. This Privacy Policy explains how we collect, use, share, store, and protect your personal data in accordance with the General Data Protection Regulation (GDPR). Please read this policy carefully to understand how we handle your personal data and your associated rights.

Who This Policy Applies To

This policy applies to all individuals who place orders with Florist Harrow, whether directly, by telephone, or through online arrangements, and to all residents of Harrow and the surrounding areas who use our services.

What Data We Collect

When you place an order or interact with Florist Harrow, we may collect, use, store, and transfer the following categories of personal data:

Identity Data: Your full name, title, and, if relevant, the recipient’s name.
Contact Data: Delivery address, billing address, and telephone number.
Order Data: Details of the products and services you order, order history, and delivery instructions.
Payment Data: Limited payment information to process transactions, such as higher-level transaction confirmation (please note, credit/debit card details are processed by payment providers and are not stored by Florist Harrow).
Communication Data: Records of written or verbal communications with us, such as order confirmations, special requests, or customer feedback.
Technical Data: Information about how you interact with our website (if you order online), including cookies and IP addresses, for the purposes of security and service improvement.

Lawful Basis for Processing Personal Data

Under GDPR, we are required to have a lawful basis for using your personal data. Florist Harrow processes your data based on the following lawful grounds:

Contractual Necessity: To process, manage, and fulfill your orders and provide our services.
Legal Obligation: To comply with legal requirements regarding accounting, tax, and record keeping.
Legitimate Interests: To maintain standards, improve services, handle queries, and ensure safety and security for users and operations.
Consent: If required for marketing or additional communication methods, we will seek your consent, which you may withdraw at any time.

How We Use Your Data

Your personal data is processed for the following purposes:

Processing and delivering your orders, including communicating with you about your order.
Managing payments and refunds.
Recording your preferences and special requests for a personalized service.
Responding to your inquiries, comments, or feedback.
Complying with legal, tax, and regulatory obligations.
Ensuring the security and integrity of our services and online platform.

Who Processes and Has Access to Your Data

Florist Harrow staff and authorized third-party service providers may access your data for the purposes described in this policy. We engage data processors to help deliver our services efficiently. These may include:

Delivery partners: For delivering flowers and gifts to your chosen recipient.
Payment processors: Reputable third-party companies to facilitate secure payment transactions.
IT support and web hosting providers: To maintain our website and related infrastructure.

All processors are subject to confidentiality obligations and must process data in a manner consistent with this policy and legal requirements. Florist Harrow does not sell or rent your personal data to third parties for marketing purposes.

How Long We Keep Your Data (Data Retention)

Your personal data will only be retained for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Typically, we retain order and transaction records for up to six years, in line with legal and tax guidelines. Communication records may be held for a shorter or longer period, depending on the context and necessity (for example, ongoing customer service cases).

Once your personal data is no longer required, it will be securely deleted or anonymized.

Security of Your Data

Florist Harrow has implemented appropriate technological and organizational measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. These include secure storage, access controls, and monitoring systems.

Your Data Protection Rights

You have the following rights under GDPR relating to your personal data:

Right of Access: To request details of the personal data we hold about you.
Right of Rectification: To correct inaccurate or incomplete data.
Right to Erasure: To request deletion of your personal data where it is no longer necessary or lawfully required.
Right to Restriction: To restrict the processing of your data in certain circumstances.
Right to Data Portability: To receive your data in a commonly-used, machine-readable format and, if possible, for it to be transmitted to another provider.
Right to Object: To object to processing based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: If processing is based on consent, you can withdraw this at any time.
Right to Lodge a Complaint: If you believe your data rights have been breached, you have the right to contact your local data protection authority.

Changes to This Policy

Florist Harrow may update this Privacy Policy from time to time to remain compliant with legal or business changes. Please refer to this page for the most recent version whenever you use our services.

Contact and Further Information

If you wish to exercise any of your rights, or if you have any questions or concerns about this Privacy Policy or how Florist Harrow handles your personal data, please contact us through our usual channels. We are committed to assisting with your request and ensuring your privacy is respected at all times.